The Faith Guides

These Terms of Use (“Terms”) govern your access to and use of the mobile application The Faith Guides (the “App”), including related websites or materials we link from the App, offered by the Operator identified above (“we,” “us,” or “our”). By downloading, accessing, or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 13 years of age (or the minimum age required in your country to consent to data processing without parental permission, if higher) to use the App. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. The App is not directed to children under 13. We may ask for age or parental consent where required by law.

2. Description of the service

The App offers faith-themed interactive experiences, including chat and optional voice- or video-style sessions, with mentor-style personas presented as part of the product experience. Features may include accounts (name, email, password), password reset, text conversations, real-time audio/video-style interactions using your device microphone and camera where applicable, subscriptions and in-app purchases, push notifications, optional gamification (such as “faith points”), daily activity, marketplace links, a notifications center, profile information, and session summaries or similar memory features tied to coaching. Technical identifiers for the shipped apps include the iOS bundle ID and Android application ID com.faithcoach.app and the URL scheme faithcoach://. Those identifiers are technical references only and are not a substitute for the Operator’s legal name and address shown at the top of this document (the legal owner of the service and related intellectual property).

We may add, change, suspend, or discontinue features (including “round table” or multi-mentor sessions) at any time. Some features may be labeled beta, preview, or coming soon.

3. Not professional advice; fictional presentation

The App is not professional counseling, therapy, medical advice, pastoral care under a formal religious authority, or emergency services. Nothing in the App creates a clinician-patient, attorney-client, or similar professional relationship. If you are in crisis or believe you may harm yourself or others, contact local emergency services or a qualified professional immediately.

Content may be generated or scripted using automated or AI-assisted systems. Such content may be inaccurate, incomplete, or inappropriate. You use the App at your own discretion and judgment.

Mentor personas (including names or themes drawn from religious tradition) are fictionalized product presentation for interactive coaching-style experiences. They are not claims of divine revelation, official church teaching, or endorsement by any religious organization unless we expressly state otherwise in writing.

4. Accounts and security

You may need to create an account. You agree to provide accurate information and to keep your password and account credentials confidential. You are responsible for activity under your account. Notify us promptly at the contact email above if you suspect unauthorized access.

5. Acceptable use

You agree not to:

• use the App unlawfully or to harm others;
• attempt to gain unauthorized access to our systems, other users’ accounts, or third-party services integrated with the App;
• reverse engineer, scrape, or overload the App except as permitted by applicable law;
• use the App to build a competing product using our proprietary materials;
• upload malware or interfere with the App’s operation;
• harass, abuse, or exploit minors or any person.

We may suspend or terminate access for violations.

6. Subscriptions, billing, and refunds

Paid plans (for example basic, pro, premium, or separate entitlements such as premium avatar features) are offered through in-app purchases processed by Apple App Store and/or Google Play. Subscription status and entitlements may be managed with the help of RevenueCat or similar tools. Payment, renewal, cancellation, and refunds are governed by the applicable store’s terms and policies, not by us directly, except where mandatory consumer laws provide otherwise. To cancel or change a subscription, use your device’s subscription settings or the store’s purchase management tools. Pricing and plan names may change; where required, we will provide notice consistent with store rules.

If you download the App from the Apple App Store, and unless we publish a separate custom end-user license agreement in App Store Connect, your use of that iOS version is also subject to Apple’s Licensed Application End User License Agreement as presented in the App Store at the time of download. Apple is not responsible for the App or its content, support, or maintenance, except as required by Apple’s policies.

If you download the App from Google Play, your download and use may also be subject to the Google Play Terms of Service and Google’s policies, including for payments and refunds handled through Google.

7. Intellectual property

The App, its design, branding, software, and our content (excluding your own content that you submit) are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for its intended purpose. You may not copy, modify, distribute, sell, or lease our proprietary materials except as allowed by law or with our written consent.

8. Your content and feedback

You may submit text, audio, images, or other materials through the App (“User Content”). You retain ownership of your User Content to the extent you hold rights in it. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and use User Content as needed to operate, improve, and secure the App, including to provide AI-assisted or scripted responses and session features, consistent with our Privacy Policy.

If you send us feedback or suggestions, you grant us the right to use them without obligation to you.

9. Third-party services

The App relies on third parties (for example app stores, Firebase, RevenueCat, realtime audio/video providers such as LiveKit-style services, avatar or streaming vendors, and our backend API host). Their terms and privacy notices also apply. We are not responsible for third-party services we do not control.

10. Disclaimers

To the maximum extent permitted by applicable law, the App is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or free of harmful components.

11. Limitation of liability

To the maximum extent permitted by applicable law, we and our affiliates, officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, resulting from your use of or inability to use the App. Our aggregate liability for claims arising out of or related to the App or these Terms is limited to the greater of (a) the amount you paid us for the App in the twelve (12) months before the claim or (b) one hundred U.S. dollars (USD $100), except where liability cannot be limited under applicable law (for example death or personal injury caused by negligence, or fraud).

Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the fullest extent permitted.

12. Indemnity

You will defend, indemnify, and hold harmless the Operator and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your User Content, your misuse of the App, or your violation of these Terms, to the extent permitted by law.

13. Termination

You may stop using the App at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the service. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

14. Account deletion

If you create an account, you may request deletion of your account and associated personal data in the App (for example via Settings or Account, where an account deletion option is provided) or by emailing the privacy contact listed in our Privacy Policy (you may use the same address as general support if we publish one contact for both). We will process verifiable requests within a reasonable period, typically within thirty (30) days, unless we must retain certain information for legal, security, or fraud-prevention reasons, in which case we will explain the basis and retention period where required by law. Deleting the App from your device does not automatically delete your account or data on our servers.

15. Governing law and disputes

These Terms are governed by the laws of [insert jurisdiction, e.g. State of Delaware, United States], excluding conflict-of-law rules. You agree that the courts located in [insert venue — county and state or country] have exclusive jurisdiction over disputes, except that either party may seek injunctive relief in any court of competent jurisdiction. Some jurisdictions give consumers mandatory rights that cannot be waived; nothing in these Terms limits those rights.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version in the App or at this URL and update the “Last updated” date. If a change is material, we will provide additional notice where required (for example an in-app message or email). Continued use after the effective date constitutes acceptance unless applicable law requires express consent.

17. Apple as a third-party beneficiary (iOS)

If you download the App from the Apple App Store, then to the extent permitted by Apple’s policies, Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms as they apply to your use of the iOS version of the App. Upon your acceptance of these Terms, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. This does not make Apple responsible for addressing support requests or warranty claims for the App; those requests should be directed to us using the contact email above, subject to Apple’s applicable rules for refunds and disputes that are handled through Apple.

18. Electronic communications; entire agreement; assignment; severability; no waiver

Electronic communications. You agree that we may send you notices, agreements, and other communications about the App in electronic form (for example by email or in-app messages), and that such communications satisfy any legal requirement that communications be in writing.

Entire agreement. These Terms, together with our Privacy Policy and any additional terms we present for specific features, constitute the entire agreement between you and us regarding the App and supersede prior understandings on the same subject.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

19. Contact

For questions about these Terms, contact us using the email address shown at the top of this document.

20. Language

These Terms are published in English. If we provide translations, the English version controls unless applicable law requires a local language version to prevail.

This Privacy Policy describes how the Operator identified above (“we,” “us,” or “our”) collects, uses, shares, and protects information when you use the mobile application The Faith Guides (the “App”). By using the App, you agree to this Policy together with our Terms of Use.

1. Who we are

The data controller for personal data described here is the Operator at the address shown above. For EU/UK data protection queries, contact us at the privacy email above. If we appoint a data protection officer or EU/UK representative, we will list their contact details here.

2. Information we collect

Depending on how you use the App, we may collect:

• Account and profile data: name, email address, password (stored in hashed form), profile details you choose to provide, and authentication tokens stored on your device in secure or local storage.
• Communications content: messages you send to mentor personas, session transcripts or summaries, coaching metadata, and related context we store to operate features (including optional “memory” or summary features).
• Audio and video signals: when you enable voice or video-style sessions, audio from your microphone and, where applicable, video from your camera may be captured and transmitted in real time to our backend and/or third-party realtime infrastructure (for example WebRTC or LiveKit-style services). We may process session identifiers, quality metrics, and related technical data.
• Purchases and entitlements: subscription status, product identifiers, purchase history, and receipt validation data processed via app stores and RevenueCat (or similar).
• Device and usage data: device type, operating system version, app version, language, IP address, approximate location derived from IP, diagnostic logs, feature usage, crash reports, and similar analytics if enabled (for example through Firebase Analytics or platform tools).
• Notifications: device push tokens and preferences for reminders or product messages (for example via Firebase Cloud Messaging or Notifee).
• Support and safety: information you provide when you contact us or when we investigate abuse or security incidents.

We do not intend to collect special categories of data (such as health data) beyond what you voluntarily provide in chat or sessions; avoid sharing sensitive information you do not want processed.

3. How we use information

We use personal data to:

• Provide, maintain, and improve the App and its features (including AI-assisted or scripted responses).
• Authenticate accounts, reset passwords, and secure the service.
• Process subscriptions and enforce usage limits.
• Send transactional or service messages and, where permitted, marketing or engagement notifications (you can adjust notification settings on your device and in the App where available).
• Monitor usage, debug, perform analytics, and understand product performance.
• Comply with law, respond to lawful requests, and protect rights, safety, and security.

4. Legal bases (EEA, UK, and similar)

Where GDPR or similar laws apply, we rely on one or more of the following legal bases: contract (providing the App you requested); legitimate interests (securing and improving the service, fraud prevention, analytics that are not overridden by your rights—where required we offer opt-out for non-essential cookies or tracking consistent with platform rules); consent (for example optional marketing or non-essential analytics where we ask for consent); and legal obligation (compliance with law).

5. How we share information

We share personal data with service providers who process it on our instructions (“processors”), including as applicable:

• Apple and Google for app distribution, payments, and account-related processes tied to the stores.
• RevenueCat (or similar) for subscription and entitlement management.
• Google Firebase (or similar) for infrastructure, authentication helpers, cloud messaging, crash reporting, and analytics if enabled.
• Realtime audio/video providers (for example LiveKit or comparable) for routing media in sessions.
• Avatar or streaming vendors (for example HeyGen, LiveAvatar, or others you use in production) when their SDKs or APIs process session media or render streams in WebView or native components.
• Hosting and API providers for the backend at your production base URL (for example [YOUR_API_HOST_DOMAIN]).

We may also disclose information if required by law, to enforce our terms, or in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards where required.

We do not “sell” personal information in the traditional sense of selling customer lists for money. Certain analytics or measurement tools may receive device or usage data in ways that could be treated as “sharing” for cross-context behavioral advertising under California or similar state laws if those features are enabled. If that applies, we describe opt-out choices in this Policy and in the App where required. California residents may have the right to opt out of such sharing where applicable (see below).

6. International transfers

We may process and store information in the United States and other countries where we or our processors operate. If we transfer personal data from the EEA, UK, or Switzerland, we use appropriate safeguards such as Standard Contractual Clauses or other mechanisms approved by regulators, supplemented by technical and organizational measures as required.

7. Retention

We retain personal data only as long as needed for the purposes above, including to provide the App, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type; for example account data is kept while your account is active and for a reasonable period afterward, and backups may persist for a limited time. We may anonymize or aggregate data so it no longer identifies you.

8. Security

We implement technical and organizational measures designed to protect personal data (such as encryption in transit and, where appropriate, encryption at rest, access controls, and secure credential handling). No method of transmission or storage is completely secure; we cannot guarantee absolute security.

If we become aware of a breach of security leading to accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of personal data that requires notification under applicable law, we will notify regulators and affected individuals as required by those laws.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export your personal data; object to or restrict certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority.

EEA/UK/Switzerland: To exercise rights, contact the privacy email above. We will respond within the timeframes required by law (often within one month, extendable in complex cases).

California (CCPA/CPRA): California residents may request access, deletion, and correction of personal information, and may have the right to opt out of “sharing” for cross-context behavioral advertising or “selling” as defined by law. We will not discriminate against you for exercising these rights. To submit a request, email the privacy address above from the email associated with your account or follow any in-app verification flow we provide. We may need to verify your identity before processing requests.

Categories collected (California summary): identifiers (name, email, account ID), commercial information (purchases), internet or network activity (usage, logs), audio/electronic information (voice/video sessions if used), geolocation (approximate from IP), and inferences drawn from the foregoing. Purposes are described in Sections 2–3. We disclose categories to the processor types listed in Section 5.

10. Automated features, AI, and legal effects (EEA/UK)

Some features use automated processing, including machine learning or similar techniques, to generate or rank responses, summaries, or session content. This processing is not intended to produce legal or similarly significant effects solely by automated means within the meaning of Article 22 GDPR; the App is a consumer coaching-style experience. If you are in the EEA or UK and believe an automated decision significantly affects you in a way that law restricts, contact us using the privacy email above and we will review your request in line with applicable law.

11. Platform permissions, analytics, and tracking (iOS and Android)

The App may ask for OS permissions (for example microphone, camera, notifications) only to enable features you choose to use. You can grant or revoke many permissions in your device settings. We use product and diagnostic analytics as described in Section 2 to understand crashes, performance, and usage.

iOS (App Tracking Transparency). If we engage in tracking of you across other companies’ apps and websites for advertising in a way that requires Apple’s App Tracking Transparency prompt, we will request your permission through that prompt before doing so. If we do not show that prompt, we do not use your data for that category of cross-app/website tracking in a manner that requires it, consistent with Apple’s framework. Analytics that are not “tracking” under Apple’s definition may still run in accordance with this Policy and your device settings.

Advertising identifiers. Where applicable, platform advertising identifiers may be reset or limited through your device privacy settings (for example Apple’s “Limit Ad Tracking” / privacy settings or Google’s advertising settings).

Location. We do not continuously collect your precise GPS location unless a specific in-app feature requests that access and you grant permission; we may derive approximate region from IP address as described in Section 2.

12. Other United States state privacy laws

In addition to California rights described above, residents of certain other U.S. states (for example Virginia, Colorado, Connecticut, Utah, and others that enact comprehensive privacy laws) may have rights to access, delete, correct, opt out of certain processing (including targeted advertising or profiling in some states), or appeal our responses. To exercise those rights, contact us using the privacy email at the top of this document. We will verify and respond in line with applicable law. Nevada residents: we do not sell covered information as defined under Nevada chapter 603A for monetary consideration without your opt-in; you may still contact us with questions.

13. Viewing this policy in a web browser

If you open this Privacy Policy as a webpage outside the App, the site or hosting provider may automatically collect standard technical information such as IP address, browser type, and date/time of access in server logs for security and reliability. That processing is typically based on our legitimate interests in operating a secure public legal page.

14. Children

The App is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us using the privacy email above and we will take steps to delete it.

15. Third-party links

The App may contain links to third-party sites or marketplaces. Their privacy practices govern their collection of information from you.

16. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the new version here and update the “Last updated” date. Where required, we will provide additional notice.

17. Contact

For privacy questions or to exercise your rights, contact us using the privacy email at the top of this document.

18. Language

This Privacy Policy is published in English. If we provide translations, the English version controls unless applicable law requires a local language version to prevail.